Sample desk · General business · lane: distribution · one level down

When something slips: order 5528 missed its pickup window

Your desk · Distribution · TuesdayFlagged to a person
What slipped
  1. Order 5528 was not picked up in its window
  2. The agent saw it when the window closed
Who was told
  1. Dispatch, as soon as it slipped
  2. A note to the customer is drafted, and waits for dispatch
Until someone answers
  1. The flag repeats until dispatch answers it
  2. Tomorrow's route sheet shows the order as open

What happens nextThe agent spots the slip the moment it happens and tells dispatch. What to tell the customer, and when, stays with a person.

◂ Back to the Distribution lane

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What slipped, and who was told. Where next?

  1. Back to the Distribution lane
  2. How a gate works
  3. Another lane: Sales

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Guided intake · the desks are sample businesses, not real customers · replies come from the SogaStudio team.

Why a flag repeats

A late order is easier to fix the hour it slips than the day after. The agent watches every window, flags the miss to dispatch at once, and keeps flagging it until someone answers. The note to the customer waits, because it goes out in your name.