The five lanes on this desk
- Service requests. Waits for your yes: Approve the reply to a records request.
- Permits & inspections. Runs every day, and flags what slips to a person.
- Facilities & supplies. Waits for your yes: Approve the purchase order.
- Public notices. Runs every day, and flags what slips to a person.
- Budget & HR. Waits for your yes: Approve this pay period's payroll.
This desk is a sample business, not a real customer. On your own desk, the lanes are the jobs your team already does by hand, and you decide which ones wait for your yes.