Sample desk · Government · lane: requests

Service requests: what the agents did today

Your desk · Service requests · Government3 done · 1 needs you · 1 queued
Done today
  1. Twelve service requests routed to departments
  2. Requesters sent their request numbers
  3. Three duplicate pothole reports merged
Queued
  1. Status updates on open requests
Needs your yes
  1. Approve the reply to a records requestDrill deeper ▸

What agents do hereAn agent routes each request to the right department and keeps the requester informed. A reply on a records request waits for a person.

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Service requests, in a local government office. Where next?

  1. Drill deeper
  2. Next lane: Permits & inspections
  3. Back to the Government desk
  4. What agents never do alone

This is my kind of work. Talk to us.

Guided intake · the desks are sample businesses, not real customers · replies come from the SogaStudio team.

On your own desk

This lane is a sample. On your own business it starts from the way your team already does the work: each step written down as a work order, the repeat steps given to one agent, and a gate wherever a mistake costs money or your name.

Spending and anything that goes out in your name wait for a person. Routine work you have approved runs on its own, behind checks that stop it when something looks wrong.