Sample desk · Hospitality · lane: bookings

Bookings & guests: what the agents did today

Your desk · Bookings & guests · Hospitality3 done · 1 needs you · 1 queued
Done today
  1. Fourteen reservations confirmed
  2. Group inquiry answered from the rate sheet
  3. Replies drafted for 5 new reviews
Queued
  1. Follow-up on a wedding inquiry
Needs your yes
  1. Approve a group rate for a new clientDrill deeper ▸

What agents do hereAn agent confirms bookings and answers inquiries from your rate sheet. A rate for a new group waits for your yes.

◂ All five lanes

Try us out

Bookings & guests, at a hotel or restaurant. Where next?

  1. Drill deeper
  2. Next lane: Kitchen & service
  3. Back to the Hospitality desk
  4. What agents never do alone

This is my kind of work. Talk to us.

Guided intake · the desks are sample businesses, not real customers · replies come from the SogaStudio team.

On your own desk

This lane is a sample. On your own business it starts from the way your team already does the work: each step written down as a work order, the repeat steps given to one agent, and a gate wherever a mistake costs money or your name.

Spending and anything that goes out in your name wait for a person. Routine work you have approved runs on its own, behind checks that stop it when something looks wrong.